AC Hotel Phoenix Biltmore

Location could not be better. Excellent - close to mountains for hiking, shopping nearby and a quick drive to Scottsdale for several dinners. The staff were incredibly nice and very friendly. Loved the breakfast set up, easy and casual... Outdoor seating area is great and pool... overall the property is great.

For a Marriott it was nicely appointed. The bathroom was lovely the bedroom was very comfortable and well lite. There was a nice view of a pond (unexpected for Pheonix)!

Modern, clean, minimalist design, nice lounge and bar area, great staff, great location, free parking, quite hotel but maybe it wasn’t a busy time period

I loved the clean lines of the decor of the hotel and the rooms. It was bright and welcoming. Staff was very helpful and friendly. Rooms were very clean. I enjoyed meeting the dogs each evening - being dog friendly is a plus!

The staff was amazing. I can’t recall the last time I received such great customer service. The front desk staff were helpful, genuinely friendly and welcoming. It’s a rare experience these days to talk to customer facing staff that have a personality and listen and comprehend rather than just try to numbly or robotically answer to get you to go away so they can go back to looking at their phones, I think we’ve all collectively noticed or experienced this shift in the past few years. We didn’t have any problems that we needed the staff to resolve, but even just asking a simple question about the correct place to park, we were given thoughtful and fully engaged answers with genuine kindness. It was really quite remarkable how nice they all were, even saying hello when you returned from the hotel and smiling. It was a different caliber of people at this hotel, who could think and respond and act like decent humans. Clearly management is doing something right, because you don’t get good customer service out of unhappy employees.